Refund policy
Refund Policy
Last updated: August 2026
Overview
At Peek4Paws, we want you to be completely satisfied with your purchase. Because we ship products directly from our suppliers, we don't ask you to send items back — instead, we refund you directly once your request is verified. However, if you'd prefer to post it back anyway, you're welcome to, it's just not required to get your refund. This policy explains when and how that applies.
30-Day Cancellation & Refund Guarantee
You can cancel your order and receive a full refund within 30 days of delivery, for any reason — no need to explain why, and no need to send anything back.
How to claim it:
- Email us at peek4paws@gmail.com with your order number, within 30 days of delivery.
- We'll confirm your request and process your refund to your original payment method within 5–10 business days.
You don't need to return the item — once we've verified your request, we refund you directly.
Extended Guarantee: Anxiety, Calming & Recovery Products
Products designed to help calm your dog or ease anxiety — such as our Calming Anxiety Vest and Oxford Cloth Dog Crate Cover — often take more than one real trigger (a thunderstorm, fireworks, grooming, or time spent alone) to fairly judge whether they're working. The same is true for recovery products like our Soft Recovery Collar, where a pet's healing period often runs well past 30 days. Because of this, any product intended for these purposes carries an extended 60-day refund guarantee instead of our standard 30 days, noted on that product's page. As with our standard guarantee, there's no need to send the item back — just contact us within 60 days of delivery to receive your refund.
Damaged, Defective, or Wrong Item
If your item arrives broken, faulty, significantly different from its listing, or isn't what you ordered, you're entitled to a full refund at any time after delivery — this isn't limited to the 30-day window above.
- We may ask for photos or a short video as evidence.
- Approved refunds are issued to your original payment method within 5–10 business days.
Item Not Received
- If your order hasn't arrived within 45 days of purchase (60 days for remote locations), you're entitled to a full refund.
- Requests should be made within 30 days of the expected delivery date.
How to Request a Refund
- Email peek4paws@gmail.com with your order number and a brief description of the issue (plus photos/video if the item arrived damaged, defective, or incorrect).
- We'll review your request and respond within 3 business days.
- Approved refunds are issued to your original payment method within 5–10 business days.
What We Don't Cover
We're unable to offer refunds where:
- The 30-day cancellation window has passed (for change-of-mind requests) and the item wasn't faulty, wrong, or undelivered.
- An incorrect delivery address was provided at checkout.
- A delivery delay is due to customs processing or other circumstances outside our control.
- We reasonably identify a pattern of abuse of this policy (for example, repeated refund claims on the same product from the same customer).
Partial Refunds
In some cases we may offer a partial refund instead of a full one — for example, minor cosmetic damage that doesn't affect function, or when only part of a multi-item order is affected.
Order Cancellations Before Dispatch
Separately from the 30-day guarantee above, you can cancel an order within 24 hours of placing it, as long as it hasn't yet been dispatched — this is the fastest way to stop an order before it ships. Contact us immediately at peek4paws@gmail.com. Once an order has shipped, the 30-day cancellation guarantee applies instead.
Contact Us
If you have any questions about this policy, get in touch: